Silicon Valley companies are notoriously obsessed with creating the best possible user experience. So, it should come as no surprise that user ratings for Tesla’s Supercharger sites are better than ratings for other types of DC Fast Charging sites.
PlugShare makes a free app that allows EV drivers to find and share information about charging stations. The popular app generates a vast amount of data, and PlugShare skillfully massages that data into quarterly reports that show interesting insights about how people use public chargers.
This graph from PlugShare’s latest quarterly report compares Superchargers with other DC Fast Charging sites in terms of the percentage of positive reviews left during 2015. The data behind the chart includes all North American sites that had at least 10 reviews, which amounted to 235 Supercharger sites and 999 other DC Fast Charger sites.
Drivers using PlugShare leave thumbs-up or thumbs-down reviews of charging sites after they visit, and drivers leave negative reviews when hardware is broken, in use, blocked, or unable to activate.
“With the Model 3 launch, a lot of attention has turned toward the Supercharger network, and the question has been whether Tesla will be able to serve demand,” PlugShare told Charged. “The data show that, at least today, Tesla has performed phenomenally well in this regard.”
Full access to PlugShare Quarterly 2016 Q2 can be purchased here.