Many companies offer charging and energy management solutions for EV fleets, and most claim that their systems are hardware-agnostic. But can a fleet operator be sure that their existing EVSE has actually been tested with the software they’re buying?
Energy management provider Synop has released Works with Synop, a program that provides customers with a curated list of hardware options that all work with Synop’s software platform. The initial partners for the Works with Synop program include BorgWarner, Thomas Built Buses, Power Electronics and Zerova.
“Over the past three years we’ve learned that the charging experience is based on more than the numbers on a spec sheet; it also depends on things like provisioning, tight alignment on firmware updates, and well-defined support channels,” said Gagan Dhillon, CEO and co-founder of Synop. “We’ve been working across engineering, customer support and implementation teams to collaborate with a growing list of hardware makers that meet a high bar for those functions.”
Customers that opt for hardware from the Works with Synop list are promised a direct line of support and a streamlined process to report any issues through Synop’s software platform for efficient and timely problem resolution.
“We have had a front-row seat to the challenges of electrification for school bus operators, and the need for better hardware-software alignment is something we’ve identified as a gap for a while,” said Arjun Nair, Manager of Electric Vehicle Programs and Consulting for Thomas Built Buses. “We have been impressed by how Synop and its hardware partners have [homed in] on the relevant interoperability criteria and support channels criteria to deliver a great experience.”