ChargerHelp’s mission is to improve the parlous state of public EV charging reliability. The company offers a Reliability as a Service contract, under which customers pay a fixed monthly fee for unlimited Operations & Maintenance (O&M) support and a guaranteed level of uptime. (See our in-depth interview with ChargerHelp CEO Kameale Terry.)

Now the company has formed a reseller partnership with ChargeLab, a provider of EV charging station management software.

According to a 2025 study by J.D. Power, some 14% of charging attempts fail—and hardware malfunctions are not the primary cause. According to ChargerHelp, the root of the problems lies in “a siloed ecosystem where data from utilities, management platforms and software overlays do not communicate effectively.” This lack of interoperability can create “silent failures,” meaning that a charger appears functional on a digital map but is physically inoperable.

By integrating real-time digital monitoring and field services maintenance into a continuous feedback loop, ChargeLab and ChargerHelp are establishing a new standard of “unified orchestration.” This approach aims to drastically reduce Mean Time to Repair (MTTR) and push the industry toward reliable 99% uptime.

ChargeLab acts as the primary interface, handling ticket intake, initial diagnostics and basic remote troubleshooting, feeding critical baseline data into the partnership. When remote actions cannot resolve an issue, validated data is transferred to ChargerHelp, which uses its EMPWR platform for root-cause analysis and dispatches certified EVSE technicians.

“Reaching real reliability as an industry is an all-hands-on-deck effort that takes intentionality and a willingness to understand the nuanced reasons things fail, not just surface-level fixes,” said Kameale Terry. “As an industry, getting to the 90% uptime range was hard, but moving from 97% toward 99% is an entirely different challenge that requires tight orchestration across people, systems and data.”

“ChargeLab’s entire charging station management platform is oriented around uptime, reliability, and getting EV drivers back on the road faster,” said Zak Lefevre, co-founder and CEO of ChargeLab. “A key part of reliability is recognizing when a problem can be solved strictly in the CSMS, versus when additional interventions are needed. ChargerHelp’s Reliability as a Service eliminates operational ambiguity. It enables unified orchestration, from firmware to the cloud to technicians on the ground. Customers get a single contract, a joint onboarding experience and integrated systems that fix issues faster and smarter.”

Source: ChargerHelp