The British firm Chargemaster, which operates a network of over 10,000 public charging points across the UK, uses a proprietary system to monitor the operational availability of its network, and claims a 98.7% serviceability record over the last year.
David Martell, Chargemaster CEO, said, “We are proud to have the best-maintained charge points not only in London, but across the entire UK electric vehicle charging estate. Our own Chargevision back-end management system is the best in the business and provides us with diagnostics on every single one of our charge points, every minute of the day.”
The company has a 24/7 telephone support line and a dedicated team of electricians and engineers to fix any faults, typically within 48 hours.
“We take maintenance and serviceability very seriously,” added Martell. “As the UK’s largest provider of EV charging infrastructure, we have a responsibility to ensure that electric car drivers can rely on our network to enable them to complete their journeys.”