Public charging reliability is…let’s just say it’s an issue. ChargerHelp has developed a unique Reliability as a Service model that offers charging providers unlimited Operations & Maintenance (O&M) support and a guaranteed level of uptime for a fixed monthly fee. (Read an in-depth interview with CEO Kameale Terry in our March issue.)

Keeping chargers up and running requires skilled technicians, and workforce development has been a part of ChargerHelp’s mission from the beginning. Now the company has spun off its Learning & Development division into a new independent workforce development company called SmarterHelp, which will focus on scaling training for in-demand technical careers.

“We’ve always believed that technology alone isn’t enough—you need people prepared to maintain and lead the systems of the future,” said Kianna Scott, the new CEO of SmarterHelp. “With SmarterHelp, we’re taking the training we built inside ChargerHelp and scaling this approach to help communities across the country access the green jobs of tomorrow.”

SmarterHelp expects more than 6 million clean energy jobs to be created in the US by 2035, but finds that only 12% of global workers possess any green skills. SmarterHelp aims to address this gap through a certification-based curriculum model that equips learners—particularly from underserved communities—for high-growth technical careers.

“This has been a natural evolution,” said Kameale Terry, co-founder and CEO of ChargerHelp. “As ChargerHelp continues to focus on EV charging reliability through software and technology, it’s clear that the Learning & Development team had a larger mission to fulfill. SmarterHelp allows them to grow independently.”

SmarterHelp’s inaugural offering, the EVSE Reliability Technician Training program, is already in use by school systems, workforce boards and training providers. The organization will now expand its training portfolio to include pathways in smart grid systems, micro-mobility, sustainable infrastructure maintenance, and K-12 and CTE pathways, focusing on hands-on, accessible education towards careers that do not require a 4-year degree.

“Our approach to training is different,” said Scott. “We blend technical instruction with adult learning best practices, strong industry ties, and a deep commitment to access. We’re not just training workers—we’re helping build a just transition for the clean economy.”

SmarterHelp will host a public webinar on September 15, 2025, designed for superintendents, workforce leaders, and CTE program managers.

Source: SmarterHelp