If you have a problem with your Tesla, the company may be able to fix it right in your driveway. Tesla says its Mobile Service (formerly known as Rangers) can fix over 80% of issues, using the equipment and parts carried in its service vans. There’s just one problem with this picture: the vans themselves are old-fashioned ICE vehicles.
Electrek notes that, every time it runs an article about Tesla Mobile Service, the first comment is usually “How come the van is not electric?”
Soon, they will be. Jon McNeill, Tesla’s President of Global Sales and Services, told Tesla owners at a recent event in Amsterdam that the company is developing a new electric service vehicle based on the Model S and Model X. The new EVs could begin replacing the dinosaur-burning service vans as soon as next year.
“We didn’t think that it was very cool to show up to fix an electric vehicle with a combustion engine van,” said McNeill. “It really bugged us. Some really savvy technicians on our team figured out how to retrofit Model X to fit all the tooling and parts needed to do service. It will be an electric vehicle fixing an electric vehicle.”
McNeill added that there will also be a service vehicle based on Model S.
Tesla has announced plans to triple its service capacity, adding 1,400 new techs and 350 new service vans.