Most popular mapping apps can show the locations of public EV chargers—but they lack important details, such as whether a station requires payment, and whether it is currently in service (EV-specific apps such as PlugShare provide much more detailed information). Now Google Maps has announced plans to upgrade the EV charger information it provides. The… Read more »
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New study finds EV owners are very satisfied with home charging
When it comes to public EV charging…well, let’s just say we hear from a lot of dissatisfied customers. Home charging is by all accounts quite a different experience, and a new study from automotive data provider J.D. Power confirms the anecdotes we hear from EV drivers who charge at home. The J.D. Power 2024 U.S…. Read more »
Pilot Travel Centers opens the first 17 locations in its new coast-to-coast EV charging network
Pilot Travel Centers, in cooperation with GM and EVgo, is building a new national fast EV charging network. Now the company has opened the first 17 locations, located in 13 states. The partners aim to deploy fast charging at around 25 Pilot and Flying J travel centers by the end of 2023, and at 200… Read more »
New version of Chargeway EV routing app embeds real-time charger info for drivers
EV drivers shouldn’t have to understand kilowatts—or drive up to a dead charger. Chargeway has an answer for all that. The Chargeway EV charging app may still be the best electric-car idea you’ve never heard of. Not as well-known or as widely distributed as Plugshare or A Better Route Planner (ABRP), it remains among the… Read more »
EVgo and Amazon launch EV charger navigation with Alexa
US charging network EVgo has announced that drivers with Alexa-enabled vehicles or accessories like Echo Auto can now use Alexa with EVgo’s PlugShare application to locate and navigate to nearby EV charging stations. By means of a voice request, Alexa will provide a list of public charging stations nearby, along with real-time availability by plug… Read more »
J.D. Power study finds declining satisfaction with public EV charging
Public dissatisfaction with the reliability of public EV charging isn’t news, but now market analysis powerhouse J.D. Power has put some current numbers to the trend. J.D. Power’s U.S. Electric Vehicle Experience (EVX) Public Charging Study, now in its third year, measures EV owners’ satisfaction with both Level 2 and DC public charging stations. Satisfaction… Read more »
Revel expands Superhub network in NYC, adding 136 public charging stalls
Revel’s bright blue electric scooters and Tesla taxis have become high-visibility features of the New York City streetscape, and the company is testing smart charging and V2G applications at its charging sites. Now Brooklyn-based Revel has announced plans to open five new fast charging Superhubs in NYC, adding a total of 136 public charging stalls…. Read more »
Electrify America highlights customer satisfaction efforts
Public charging networks have been coming in for their share of criticism lately. Recent studies from UC Berkeley, J.D. Power and Plug In America (among others) have quantified what EV drivers already know: the uptime performance of public chargers is abysmal. As EV sales have grown, accounts of malfunctioning chargers have spread from bitch sessions… Read more »
New J.D. Power study finds public charging users dissatisfied with charger reliability
The rapid growth of EV sales over the past year is good news, but the accompanying bad news is that the increasing number of EVs on the road is putting more pressure on the country’s already substandard public charging infrastructure. According to the second annual J.D. Power US Electric Vehicle Experience Public Charging Study, EV… Read more »
J.D. Power survey finds new EV owners “highly satisfied,” Tesla leads rankings
A new survey by J.D. Power found that new most drivers are finding EV ownership to be a positive experience. The US Electric Vehicle Experience (EVX) Ownership Study was conducted in October and November 2021 in collaboration with PlugShare. Respondents included 8,122 owners of 2016-2022 model-year BEVs and PHEVs, and were divided into premium and… Read more »
