ChargerHelp’s mission is to improve the parlous state of public EV charging reliability. The company offers a Reliability as a Service contract, under which customers pay a fixed monthly fee for unlimited Operations & Maintenance (O&M) support and a guaranteed level of uptime. (See our in-depth interview with ChargerHelp CEO Kameale Terry.) The company also… Read more »
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EV charging workforce development company SmarterHelp spins out from ChargerHelp
Public charging reliability is…let’s just say it’s an issue. ChargerHelp has developed a unique Reliability as a Service model that offers charging providers unlimited Operations & Maintenance (O&M) support and a guaranteed level of uptime for a fixed monthly fee. (Read an in-depth interview with CEO Kameale Terry in our March issue.) Keeping chargers up… Read more »
ChargerHelp guarantees no-excuses EV charging uptime for a fixed fee
EV charging reliability as a service: Q&A with ChargerHelp CEO Kameale Terry. It’s not news to Charged readers (or anyone who makes EV road trips) that public charging has a reliability problem. But whose problem is it? Many of the entities that installed public EV chargers over the last decade (businesses, municipalities, utilities) appear not… Read more »
ChargerHelp study suggests roadmap for connected public EV charging network
A lack of interoperability between key system components—vehicles, charging stations, charging networks, and the grid—and the software systems that support them is a threat to system reliability and broader EV adoption in the US, according to a study by EVSE operations and maintenance (O&M) service provider ChargerHelp. The network of public chargers in the US… Read more »
ChargerHelp! raises $17.5 million in Series A financing for its EV charging reliability platform
ChargerHelp! provides an app-based dispatch and deployment system designed to address the industry-wide scandal of EV charging station unreliability by providing on-demand repairs and maintenance from trained local workforces. ChargerHelp! describes its offering as “a labor subscription service that provides peace of mind to charging station owners and operators, who require fast and reliable operations… Read more »
J.D. Power finds public EV charging infrastructure is becoming more reliable
Public EV charging has a reliability problem. A constant stream of reports about chargers that are difficult to use, buggy, or just plain broken has surely affected the rate of EV adoption, especially among frequent road-trippers. Fortunately, charging operators are well aware of the problems, and by all accounts, reliability is gradually improving. Automotive data… Read more »
ChargeLab to take over support for discontinued Shell Sky charge point management system
Shell Recharge recently notified North American customers that its Shell Sky CPMS will discontinue services on April 30, 2025. Shell Sky is a cloud-based back-end EV charger management system. Such a system, often called a charge point management system (CPMS) or charging station management system (CSMS), provides site hosts with such features as power management,… Read more »
New study describes a disconnected and fragmented public EV charging network, suggests improvements
Regular Charged readers are well aware of the parlous state of public EV charging. Fortunately, so is the industry at large, and efforts are underway at all levels to improve reliability and usability. ChargerHelp, an EVSE operations and maintenance service provider, has conducted a new analysis of EV public charging infrastructure in the US. ChargerHelp… Read more »
California incubator launches brand-agnostic repair training center for EV chargers
The Los Angeles Cleantech Incubator, a business management organization that focuses on assisting startups involved in the field of clean energy, and ChargeHelp!, a maker of maintenance and repair dispatch technology for out-of-service EV charging stations, have created a multi-manufacturer reliability training hub for EV chargers. The facility, which recently opened, is located in South… Read more »
EV charging is changing, Part 1: How automakers’ disappointment in Electrify America drove them into Tesla’s arms
Part 2: No, NACS is not today’s Tesla connector Part 3: Why Tesla’s NACS is unlikely to kill CCS Part 4: Behind the scenes as seven automakers counter Tesla’s Superchargers EV charging is changing, but much remains to be settled A flurry of news over less than a year permanently altered the US landscape for… Read more »